Refund policy
Refund and Returns Policy
At HazeLighting, your satisfaction is our priority. Every order is carefully prepared and checked before dispatch. We are confident in the quality and usefulness of our products and therefore offer a 30-day money-back guarantee, starting from the day you receive your order.
This guarantee allows you to try the product at your own pace and incorporate it into your daily routine.
Contact Us
Our customer service team is here to help and typically responds within 2 business days.
Email: support@hazelighting.com
Please include the following information in your enquiry:
- Your order number
- Your full name
- The email address used to place your order
- A brief description of your enquiry
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this period, your order will already be processing and can no longer be cancelled.
Return Eligibility and Conditions
Returns can be requested within 30 days of receiving your product.
How to proceed:
- Contact our customer service team by email.
- Follow the instructions provided by our team.
- Once your request has been approved, you will receive the return instructions.
Returning Items
- Return shipping costs are the customer's responsibility.
- Original shipping costs are non-refundable.
- Returns must be approved in advance.
- Please do not return the product to the address shown on the parcel without contacting us first.
Returned products must:
- Be in their original packaging.
- Be in working condition.
- Show no excessive signs of wear.
- Include all accessories and instruction manuals.
- Be sent using a tracked delivery service.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 3 days of delivery.
Please provide the following:
- Your order number
- Your full name
- A description of the issue
- A photo or video of the product
After reviewing your request, a replacement may be offered.
Lost or Undelivered Parcels
If your parcel is marked as delivered but you have not received it, please check with anyone you live with or contact your local delivery provider.
We accept no responsibility for parcels whose tracking information indicates that they have been delivered to the address provided at checkout.
Incorrect Delivery Address
Please carefully check your delivery address before completing your order.
HazeLighting cannot be held responsible for delivery issues resulting from incorrect address details provided by the customer.
Refunds
Once your returned item has been received and inspected:
- You will be notified by email.
- Your refund will be issued using the original payment method.
- Processing times may vary depending on your payment provider.
Delayed or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your bank or credit card provider.
- If the issue persists, contact our customer service team.
Changes to This Policy
HazeLighting reserves the right to amend this policy at any time. The version in force at the time of purchase will apply.
Questions
If you have any questions, please contact us at support@hazelighting.com.
We will be happy to help.